Frequently Asked Questions
General Questions
Q: Where are you located?
A: We are an online store serving customers across the United States!
Orders & Shipping
Q: How do I place an order?
A: Browse our collections, select the item(s) you love, choose your size and color, then click "Add to Cart." Follow the prompts to complete your purchase securely.
Q: How long does it take to process my order?
A: Orders are typically processed within 1-4 business days. Processing times may vary slightly during peak seasons.
Q: Do you ship internationally?
A: Currently, we only ship within the United States, but we plan on expanding our reach as soon as possible!
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location. On average, orders are delivered within 5-15 business days.
Returns & Refunds
Q: What is your refund policy?
A: Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability, as every return has a carbon footprint.
Q: How do I request a refund?
A: To be eligible for a full refund, please send us a clear picture of the item to lunixtrend@gmail.com. Once we’ve reviewed your request, we’ll process your refund.
Q: What should I do with the item after receiving a refund?
A: After your refund is approved, you’re welcome to keep the item or consider donating it to someone in need.
Products & Customization
Q: Can I request a custom design?
A: Absolutely! We offer personalized designs. Contact us at lunixtrend@gmail.com to discuss your idea, and we’ll bring it to life.
Q: What sizes do you offer?
A: We provide a wide range of sizes to accommodate all body types. Size charts are available on each product page for reference.
Q: How should I care for my custom apparel?
A: For best results, we recommend washing your apparel inside out with cold water, using mild detergent, and avoiding bleach. Air drying is preferred to maintain the quality of the print.